1. What Information We Collect

We may collect personal information including:

• Full name

• Contact details (phone number, email address)

• Date of birth

• Health information relevant to your treatment

• Appointment and treatment history

• Payment information

• Any information you provide via our website, booking system, or in person

Health information is considered sensitive information and is collected only where necessary to provide safe and appropriate treatment.

2. How We Collect Information

We collect personal information when you:

• Book an appointment (online, phone, or in person)

• Complete client intake or health forms

• Contact us via our website, email, or phone

• Make a payment for services

We may also collect limited information automatically via our website, such as cookies and analytics data.

3. Why We Collect Your Information

We collect personal information to:

• Provide massage and wellness treatments

• Assess your suitability for treatments

• Manage bookings and appointments

• Process payments

• Communicate with you regarding your appointments

• Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

4. Disclosure of Information

We may disclose your information:

• To third-party service providers (such as booking platforms or payment processors)

• Where required by law

• With your consent

Any third-party providers we use are required to handle your information securely and in accordance with Australian privacy laws.

5. Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored electronically and/or in paper form in secure systems.

6. Access & Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.

7. Website & Cookies

Our website may use cookies or analytics tools to improve your browsing experience. You may choose to disable cookies through your browser settings.

8. Links to Other Websites

Our website may contain links to third-party sites (such as social media or partner services).
We are not responsible for the privacy practices or content of those sites.
We encourage you to read the privacy policies of any external sites you visit.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

0450 866 557
​

info@lannaluxe.com.au